United Airlines agreed to offer a ticket it issued nearly 20 years ago to a man who happened to find it coincidentally underneath his bed.
John Walker from Greensboro, North Carolina, discovered the airline ticket last month, which he had booked in 1998 to fly to attend his brother’s wedding — but never did.
“It was purchased in December to fly to Sacramento for my brother-in-law’s wedding, which was on Jan 2 1999,” Walker told WFMY2. “I didn’t get to go.”
He requested a refund at the time, and was sent a letter from United in March 1999 saying that the ticket was non-refundable, but the value could be used toward a future flight.
“I put it away because at that point I didn’t have any plans to travel,” said Walker. “And I completely forgot about it.”
While searching for something else, Walker found the ticket inside a box under his bed and discovered the United letter that he was sent.
It said in the conditions that “domestic, wholly, unused, non-refundable ticket(s) can forever be applied toward the purchase of another domestic non-refundable ticket for the customer named on the ticket.”
Walker called United to see if this condition was still valid. He kept being redirected to different departments but to no avail.
“No one knew what to do with a paper ticket because by this time paper tickets were long gone,” he said. “They hadn’t been issued for 10 or 12 years.”
Walker then decided to send them a message on Twitter.
He was told that the letter wasn’t legally binding by an agent who explained that when United went bankrupt in 2010, they were absolved of all outstanding debts including “forever” tickets.
But the airline decided to honor it anyway.
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